Insights
Straight Talk on Technology
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60 articles from the NexusBlue advisory team
AI-Powered Contact Centers with RingCentral
Artificial intelligence (AI) is revolutionizing contact centers, enabling organizations to deliver personalized customer experiences, streamline operations, and empower agents while maintaining the empathy that fosters l…
Defeating AI Fraud with Strategic Tech
AI-driven scams are surging, endangering business operations and reputations. At NexusBlue, we rescue vulnerable systems, fix security gaps, recover stability, and reimagine technology strategies to combat fraud. This ar…
White House Issues Executive Order to Advance AI Education Nationwide
Washington, D.C., April 23, 2025
How NexusBlue Helps Businesses Get More Done, Faster and Smarter
The Problem: Why Do Businesses Struggle to Get Things Done? Many businesses have big ideas but struggle to implement them. Some leaders are great at planning but have trouble implementing their ideas. Others are good at
Maximizing ROI with AI: A Step-by-Step Guide for Success
For many businesses, investing in AI is both exciting and challenging. While AI has the potential to transform operations and drive growth, turning that potential into real, measurable results requires a clear plan. Here…
Unlocking Industrial AI - Shared at EACC Transform 2024
Key Insights from EACC TRANSFORM 2024
Navigating Supply Chain Disruptions - Insights from NexusBlue
As global trade partners, supply chain disruptions—like the recent U.S. shipping strike ending October 3, 2024—can cause significant challenges. Rather than offer solutions, we want to share our thoughts on how you can a…
Future of Enterprise Communications and Technology in 2024
As we near the end of 2024, the business landscape continues to evolve rapidly, particularly in the areas of enterprise communications, technology, and economic trends. Companies must stay informed to ensure they can ada…
How NexusBlue Helps You Reimagine Your Technology Securely with AI
At NexusBlue, our mission is to help businesses Rescue, Fix, Recover, and Reimagine their technology securely. With the rapid advancements in Artificial Intelligence (AI), particularly generative AI (GenAI), businesses f…
Helping Overcome Roadblocks with a Clear Plan and Real Solutions
At NexusBlue, we understand the frustrations that IT Directors and CIOs in medium-sized businesses face every day. From stalled projects to communication breakdowns and technology that isn’t delivering as expected, it’s
Harnessing the Power of Predictive Analytics
Predictive analytics has emerged as a transformative tool as businesses strive to remain competitive in an increasingly data-driven world. By analyzing historical data and predicting future trends, businesses can optimiz…
Future of AI in Customer Service: A Guide for Preparedness
At NexusBlue, our extensive observation of the AI landscape reveals a complex picture: articles, insights, lawsuits, and comments highlight both the promise and pitfalls of artificial intelligence in the business domain.…
Unlock AI’s Potential While Ensuring Compliance and Security
In today’s fast-evolving business landscape, AI is no longer a luxury—it’s necessary for organizations seeking to maintain a competitive edge. However, as companies across sectors integrate AI into their operations, they…
Navigating AI's Impact in Tech
The technological landscape is undergoing a seismic shift, with artificial intelligence (AI) at its epicenter. This evolution is not only reshaping industries but also challenging traditional business models. Understandi…
CrowdStrike A Consultant's Perspective
Introduction In the dynamic realm of IT, ensuring the stability and security of software updates is paramount. The recent CrowdStrike incident, which disrupted millions of Windows devices globally, highlights the critica…
Key Takeaways from Avaya Engage 2024 Roadmap
At NexusBlue, we strive to inform our clients about the latest advancements and strategic directions in the technology sector. Bill recently attended the Avaya Engage 2024 conference and gained valuable insights into Ava…
Microsoft 365 Unbundles Teams: What You Need to Know
NexusBlue Client Advisory
NICE CXone vs. Genesys Cloud CX
In the fast-paced cloud contact center solutions world, making the right choice can significantly impact customer satisfaction and operational efficiency. NexusBlue, leveraging its consulting expertise, offers an in-dept…
How Is AI Integration Revolutionizing Business Leadership?
AI in Business: Transforming Operations and Strategic Leadership
NexusBlue’s Telecom Cost-Reduction Services
In today's dynamic business landscape, effective communication is paramount. However, managing telecom expenses presents a complex challenge for many organizations. As businesses heavily rely on telecom services for oper…
Navigating Telecom Vendor Complexity
NexusBlue offers specialized vendor management solutions designed to optimize businesses' telecom strategies. Through a detailed approach that includes contract negotiation, vendor relationship management, and service tr…
Streamline Your Telecom, Elevate Your Efficiency with NexusBlue
In today's fast-paced business world, efficient communication systems are the backbone of success. Yet, as crucial as they are, telecom expenses often consume a substantial portion of a company's budget, with many organi…
Enhancing Customer Experience: Your Strategic Blueprint with NexusBlue
In an era where customer experience (CX) has emerged as a pivotal differentiator among businesses, NexusBlue stands at the forefront, championing the cause of transformative CX strategies that not only enhance customer l…
Revolutionizing Telecom and UC Management with ServiceNow and Unimax
In the digital era, where efficiency and seamless integration are paramount, NexusBlue is leading the way with innovative solutions that are transforming telecommunications and Unified Communications (UC) systems managem…
Enhancing Digital Strategies with AI: A Guide for NexusBlue Clients
In today’s fast-paced digital environment, staying ahead requires more than just adopting new technologies; it demands a strategic approach to digital transformation. NexusBlue is at the cutting edge, offering consultati…
Empowering Innovation: Women's Influence in AI
In an era where Artificial Intelligence (AI) is reshaping every facet of our lives—from healthcare to home automation—NexusBlue stands at the vanguard, championing the essential role of women in steering this transformat…
A Testament to Leadership and Innovation
Bill Magnuson, our founder and guiding light, has always emphasized the critical role of strategic partnerships and thoughtful technology selections in driving organizational success. His journey with Avaya marks a signi…
STIR/SHAKEN Compliance: A NexusBlue Guide
Navigating New Compliance Terrain
Revolutionizing CX with AI
In an era where technology constantly evolves, businesses seek innovative solutions to enhance operational efficiency, personalize customer experiences, and drive growth. Artificial Intelligence (AI) has emerged as a piv…
Empowering Consultant Partners: A NexusBlue Strategy Guide
In the dynamic consulting landscape, differentiation, innovation, and strategic insight are key to empowering consultant partners. NexusBlue is dedicated to guiding its consultant partners through the industry's complexi…
Harnessing Tech Evolution with Neat
In an era marked by rapid technological integration and a growing emphasis on sustainability, businesses face the dual challenge of adapting to new landscapes while leading in innovation and responsible practices. NexusB…
Cybersecurity Strategies for NexusBlue Clients: A Brief Overview
In the rapidly changing world of digital security, businesses encounter a spectrum of cyber threats that can jeopardize data, disrupt operations, and tarnish reputations. NexusBlue stands at the forefront of addressing t…
Empowering Success: Recommending Granite for Strategic Enhancement
In the dynamic realm of digital transformation, identifying and leveraging strategic partnerships is vital to staying ahead in today's competitive market. At NexusBlue, our mission extends beyond offering services; we ai…
Ensuring Operational Readiness: NexusBlue's Strategic Approach
Operational readiness is paramount in today's rapidly evolving business landscape. At NexusBlue, we specialize in equipping our clients with the tools, strategies, and support necessary to ensure their operations are res…
Leveraging AI for Enhanced Customer Support
Cybersecurity and AI Integration: A NexusBlue Perspective
Organizations face an array of challenges and opportunities in the rapidly evolving digital landscape. NexusBlue, a leader in IT services, is at the forefront of navigating this complex terrain, empowering clients with t…
Innovating the Public Sector
In today's fast-paced technological landscape, public sector organizations face the critical task of keeping up with advancements to enhance service quality and operational efficiency. NexusBlue emerges as a pivotal part…
Empowering Public Sector Efficiency with RingCentral
Public sector organizations encounter unique hurdles in delivering efficient and effective services to their communities in the rapidly evolving digital landscape. Recognizing these challenges, RingCentral has meticulous…
Harnessing IT Project Success with NexusBlue
In today's digital era, leveraging technology for business growth and operational efficiency is paramount. NexusBlue stands at the forefront of IT project management, providing clients with insights, strategies, and supp…
AI Integration
In the modern digital era, businesses increasingly turn to Artificial Intelligence (AI) to catalyze innovation, enhance operational efficiency, and deepen customer engagement. For our clients at NexusBlue, understanding
Revolutionizing Healthcare Communication with Mitel's Unified Platform
In the rapidly evolving landscape of healthcare IT, NexusBlue is pioneering innovative solutions by spotlighting Mitel's transformative communication technologies. Mitel's strategic maneuvers, notably its acquisition of
Revolutionizing Customer Self-Service with AI
In today's competitive landscape, where customer experience often dictates a business's success, integrating artificial intelligence (AI) into customer service operations represents a transformative leap forward. NexusBl…
Securing Your Intellectual Property in the Age of AI
At NexusBlue, we understand that integrating artificial intelligence (AI) into your business processes can offer unparalleled efficiencies and innovations. However, this technological evolution also risks the sanctity of…
Harnessing AI for Enhanced Customer Experience
In a recent discussion led by Ron, the Vice President of AI, at a notable event, NexusBlue clients gained valuable insights into the transformative role of artificial intelligence (AI) in today's business landscape. The
Navigating the EU AI Act: Essential Insights for NexusBlue Clients
The recent approval of the European Union's Artificial Intelligence Act ushers in a new era of AI regulation with implications far beyond the EU's borders. As businesses around the globe, including those in the United St…
Navigating the Generative AI Revolution
In the rapidly evolving technological landscape, generative AI is a beacon of innovation, transforming how businesses approach knowledge management, content creation, and customer interaction. As your advocate, NexusBlue…
Maximizing Construction Efficiency
In the dynamic and highly competitive construction industry, success is often determined by the ability to make informed, strategic decisions. NexusBlue stands at the forefront of this industry, offering a specialized co…
Embracing AI Innovation and Compliance
In an era where artificial intelligence (AI) is not just an accessory but a central player in enterprises' digital transformation, the recent document "AI Trends and Regulatory Landscapes" sheds light on crucial aspects
Ensuring 911 Compliance: A Guide for Businesses
In an era of rapid communication technology evolution, businesses face the challenge of aligning their systems with critical safety regulations. Notably, the implementation of Kari's Law and Ray Baums Act in the United S…
Crafting Human-Centric Approach
In the rapidly evolving digital landscape of the 21st century, businesses face the challenge of integrating technology in a way that enhances rather than detracts from human interaction. As consultants at NexusBlue, our
Human-Tech Synergy: Charting the Course for Richer Experiences
In the rapidly transforming digital landscape, the fusion of human empathy and technological innovation emerges as a guiding light toward a future where technology enhances rather than overshadows the human experience. D…
Optimizing Efficiency in the Robotics Revolution
In the rapidly evolving digital age, integrating robotics into our technological ecosystem presents a transformative opportunity to redefine efficiency and innovation. This article synthesizes insights from leading discu…
Future-Proofing Businesses in the AI Era
In an age where technological advancements are shaping the future of businesses, NexusBlue stands at the forefront of guiding enterprises through the complexities of digital transformation. With the technology landscape
Microsoft Teams Innovations and Insights
As the nature of work continues to evolve, embracing flexibility and efficiency becomes crucial for businesses aiming to thrive. At NexusBlue, we are committed to keeping our clients at the forefront of workplace technol…
Workspace Transformation: Future with Teams & AI Innovations
In the rapidly evolving landscape of digital collaboration and communication, businesses are constantly seeking innovative solutions that enhance productivity and streamline operations. At NexusBlue, our mission is to ke…
Maximizing Data Analytics for Strategic Growth
In the rapidly evolving business landscape, leveraging data analytics has become a cornerstone for companies aiming to enhance operational efficiency, customer satisfaction, and strategic decision-making. At NexusBlue, w…
Insights on Navigating Tech Trends for Success
In a rapidly evolving technological landscape, businesses face the challenge of staying ahead of emerging trends to maintain a competitive edge. At NexusBlue, our commitment to equipping our clients with the foresight an…
Elevating Communication with Microsoft Teams & Teams Phone
In the dynamic domain of digital communication, Microsoft Teams emerges as a cornerstone for organizations aiming for unparalleled teamwork and collaboration. The integration of Teams Phone within this ecosystem marks a
A Strategic Approach to Microsoft Teams Phone
In today's fast-paced business environment, seamless adoption of new technologies is crucial for maintaining productivity and enhancing communication. One such transformative technology is Microsoft Teams Phone, which of…
Harnessing the Power of Far Edge Computing
In the constantly evolving digital landscape, we recommend our clients consider the strategic adoption of Far Edge computing. This innovative approach extends beyond traditional edge computing by situating infrastructure…
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